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Hello - Welcome to Just Answer. Sorry to read of the above. I shall do my best to help. How much is outstanding? Have you checked the contract for terms and conditions on cancellations? If yes, what does the contract say in relation to cancellation/termination?
Thanks very much for this. Very strange that they confirmed you were not owing anything and then you now receive a letter from a collection agency threatening enforcement action. I would double check this with the company first to make sure that the letter from the collection agency is legitimate and not a scam as that often does tend to happen. If the company confirm that you are in arrears, you should challenge this and get them to prove this. See to what extent you can make an official complaint and follow this to the very final stage. If they insist you owe them money and cannot prove this, they are likely to be in breach of trading standards and you may also want to threaten a report to Trading Standards (who can be contacted on 03454 040506).Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.