Thanks for your message, and sorry to hear of your issues.
Hello, sorry to hear of these issues. To check what benefits you could potentially claim, you can use an online benefits calculator to check your entitlement. I have posted links below for 3 of them
Alternatively, you can check if you can get benefits at your local Citizens Advice Bureau which you can locate here https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/ You will find all the contact information you need on that link.
If you’d like to complain about any aspect of the service you’ve received, let the office you have been dealing with know as soon as possible.
You can contact them by phone, in person or in writing. When you contact them, please tell them:
- your National Insurance number
- your full name, address and contact numbers
- which benefit you are complaining about
- what happened, when it happened and how it affected you
- what you want to happen to put things right
If you’re not satisfied with their initial response, you can ask for your complaint to go to a senior manager and be looked at by the DWP Complaints Team. A member of their dedicated complaints handling team will contact you, usually by phone, to talk to you about your complaint and agree how to investigate it. They will contact you within 15 working days to tell you the outcome or when you can expect a response, if it will take longer.
If you’ve been through the DWP complaints process, received their final response and still aren’t satisfied, you can ask the Independent Case Examiner to look at your complaint. You must contact them within 6 months of getting their final response and send them a copy of it.
I hope this helps and wish you well. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.