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That means you have not filed a proper defence.
When you had the claim form then you should have filed a defence.
If you did not then the Claimant can request Judgment.
So you need to file a defence asap if you have not already done so.
Can I clarify anything for you about this today, please?
If you need anything further I am available for a follow up at no extra cost.
I was just following up to see if there is anything else I can assist you with today? If so, just let me know.
If not, then I am happy to have been able to assist you.