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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Hi there. So just to clarify the situation, Shower Lab are arranging for the door to be collected? If so, have you contacted them directly at all?
Hi there Julia. Please provide the information requested above so that I may assist
Just to clarify the situation, Shower Lab are arranging for the door to be collected? If so, have you contacted them directly at all?
OK I understand and thank you for providing this information. Please do not worry and leave it with me for now; I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about the issues you have experienced in your situation.
Your rights will be under the Consumer Rights Act 2015 which states that any goods you have purchased must be as described. If they are not, you have the right to reject them for a refund. The law states the following:
“From the time when the right is exercised, the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.”
There is, however, nothing specific about how long the trader has to collect the goods and that means it should all be done within a ‘reasonable time’. I would say 2 weeks minimum is reasonable so what you should do is write to the trader and make it clear that they have 2 weeks to make arrangements for the collection of the goods and specify what will happen at the end of that period if there have been no reasonable attempts to collect them, which would be that you reserve your right to dispose of them. The key is to give them a formal reasonable opportunity to collect it, state the deadline by which this must happen and also what the repercussions would be if they fail to do so.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.