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Hi, this is Jim, thank you for the question - I will do my best to resolve this quickly for you.
Sorry to hear of the issue. A dormant company does what it says on the tin - it does not trade, it cannot enter in to contracts, it cannot recover money or do anything. It is dormant for a reason, which is unusually to preserve a company name, preserve intellectual property, or if the directors want a break from running the company. The dormant company is still active, so is still a legal entity, but to answer your question, it should not be doing any business and should not be collecting money from you as it would be trying in that case, which is against the companies act laws - a director can be prosecuted for this. You may want to cancel any standing order and report this to Trading Standards on 0808(###) ###-####
I hope this helps and answers the question which is easy to understand - please feel free to ask me anything else. I will reply as soon as I can to help with any further queries.
Thanks for using our services and have a good day,Jim
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