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Thank you for your question and welcome. My name is ***** ***** I will assist you. Initially I would say you have two options:
- https://www.ofgem.gov.uk/ - you can complain the regulator about the misadministration of your account;
- Complaint to the ICO - for unlawfully use of your personal data. https://ico.org.uk/
How much loss have you suffered? Have you switched supplier?
Kind regards AJ
Thank I would write to them and say:
- You are putting them on notice- that they are administering your account incorrectly;
- If they do not withdraw the invoice - you reserve the right to complain to their regulator - and hold them accountable for your losses.