Ok thank you for explaining.
You are correct it is guidance and not mandatory activity. The World Health Organisation advise that “children aged 12 and over should wear a mask under the same conditions as adults, in particular when they cannot guarantee at least a 1-metre distance from others and there is widespread transmission in the area.”
However, nationwide, the government is not recommending face coverings are necessary in education settings generally because a system of controls, applicable to all education environments, provides additional mitigating measures. Schools and colleges will have the discretion to require face coverings and that is normally in areas where social distancing cannot be safely managed.
Contact the school to discuss the problem first - most problems can be solved this way. If not, then follow all the steps in the school’s complaints procedure to make a formal complaint. If you believe your complaint has not been dealt with correctly, you can ask the DfE to consider your complaint which you can access online here https://form.education.gov.uk/en/AchieveForms/?form_uri=sandbox-publish://AF-Process-f1453496-7d8a-463f-9f33-1da2ac47ed76/AF-Stage-1e64d4cc-25fb-499a-a8d7-74e98203ac00/definition.json&redirectlink=%2Fen&cancelRedirectLink=%2Fen Or they can be reached by telephone: 0370(###) ###-####/p>
Their address is here:
Ministerial and Public Communications Division
Department for Education
They normally within 15 working days from when they receive your complaint. Hopefully they will resolve it but if for any reason they do not, you can refer your complaint to the Parliamentary and Health Service Ombudsman. Their website is here https://www.ombudsman.org.uk/
I hope this helps and wish you well. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.