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Hello, how are you? Welcome to JustAnswer. My name is***** am a solicitor and I will be assisting you today. Please note there may be delays in responding as I am away helping other customers but I will get back to you as soon as I can. I may also need to ask you some clarifying questions to determine the legal position.
Thanks for your message. Was the deposit protected?
Ok thank you.
I do believe you have good grounds to request your deposit in full if no damage has been occasioned. However, from your message above, the issue is, there is a dispute if damaged was occasioned or not. To this effect, if it cannot be resolved, it needs to go through the protection schemes dispute resolution service and referred to an impartial adjudicator. You’ll both be asked to provide evidence, and the decision made about your deposit will be final. The TDP scheme will refund your deposit in full if the dispute resolution service agrees. Therefore I would implore you to obtain evidence to substantiate your reasons.
Additionally, the agency sounds like they have provided you with poor service which I am sorry to hear. Please note, every agency should belong to one of two redress schemes. They are The Property Ombudsman https://www.tpos.co.uk/ and The Property Redress Scheme https://www.theprs.co.uk/ To find out which one they belong, please ask them, or check on their website. You will need to first write a letter of complaint directly to the agency. If they do not respond to your satisfaction, I would suggest you escalate the complaint to the redress scheme above. The redress schemes are free and are designed to resolve disputes like this without the need to go to court.
I hope this helps. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.
Hello, just following up on this to ensure you're satisfied with what you need to do. Please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help. All the best, John.