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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
If he signed the agreement and then did not comply with the terms (by not providing previous Landlord references and he pulled out, then you do not need to refund the deposit.
It is not unreasonable to keep £160. In fact, it will cost him more than this to take you to Court. Legal costs can't be claimed as a small claim.
So you are quite right, keep the £160
There is nothing he can do.
Can I clarify anything for you about this today, please?
If you need anything further I am available for a follow up at no extra cost.
I was just following up to see if there is anything else I can assist you with today? If so, just let me know.
If not, then I am happy to have been able to assist you.
Sure. I hope you can see my response above.
They won't recover those costs as a small claim.
Its an empty threat
Does that clarify?
Yes, I read the letter. It's fine to send.
Does that assist?