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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
What you need to do is get another Gas Safe Engineer out asap
If they feel that it is safe, then they can uncap it.
But only a Gas Safe engineer can do this for you
I am sorry if this is not the answer you want, nor the one I want to give you, but I have a duty, to be honest
Can I clarify anything for you about this today please?
I was just following up to see if there is anything else I can assist you with today? If so, just let me know.
If not, then I am happy to have been able to assist you.