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Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter.
You need to continue pursuing the matter with EDF so that they can continue their investigation into how someone has used your details to obtain services.
You should also report the apparent theft of your identity to the police so that they may also carry out investigations. That should be simple for them as they have an address to go to.
When you speak to EDF ask them to cancel the debt collectors pending the investigation.
In the meantime, if the collectors do call or communicate again, advice them what has happened and if need be tell them to stop contacting and harassing you. Ypi could use a formal cease and desist letter to stop them.
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It would be impossible for me to second guess how they managed to send the letter. To you. That is something you would need to ask them.
If someone has given your details to them posing as you and they write to you that is not a breach of data protection
If the person is caught, it is very likely that the would be prosecuted for ID theft and fraud.
As a victim of this, you would be informed and if you have actually suffered any financial loss due to this, you could file a compensation claim with the CPS during the the court case of that person and the court would consider applying compensation as part of any sentence.
That is the best way to deal with it. Less stressful, yet the prosecution deal with it, and no cost to you.