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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
I am sorry but its bad news.
Just because a customer has made a false statement does not mean you have a claim.
Its the same if someone makes a complaint to the Police and the Defendant is later found not guilty.
I am sorry if this is not the answer you want, nor the one I want to give you, but I have a duty, to be honest.
Can I clarify anything for you about this today, please?
If you need anything further I am available for a follow up at no extra cost.
I was just following up to see if there is anything else I can assist you with today? If so, just let me know.
If not, then I am happy to have been able to assist you.
Correct. Does that assist?