Ask a Law Question, Get an Answer ASAP!
Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter. Can I please ask you to give me some more detailed information regarding this matter so as to allow me to work with you and help resolve your enquiry. How did you pay for this ticket?
Who cancelled the ticket, the company, or yourself?
We can continue here
Thank you for that additional information, that will be helpfull in allowing me to advise you today. you can try to make a claim back on your debit card, “charge back”. You would need to speak to you card issuing bank about that, they would normally put the amount into dispute and then wait for the company to challenge or approve the refund.
Your other option would be to send the company a “letter before action” seeking your money back. If they do it refund in the required time frame then you can commence a claim against them at court. That application can now be made online for ease.
I have attached a template letter before action that you may use, and also a link to the court money claim site.