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Welcome to Just Answer, I am a practicing solicitor in England and Wales and I will be dealing with your case today.
Kindly note, I am not available for phone calls at the moment, however I can easily assist you via this online chat.
could you please confirm if it is a business2 business agreement ? or if you have signed as a consumer?
Thank you for your reply.
you have protection under the consumer rights act 2015, which provides that when a consumer buys a product or services it must be “of a satisfactory quality”, “fit for purpose” and “as described”.
As the services fall short of what was agreed as the full promised services were not given to you then it would be deemed as breach of contract by the service provider.
You can write to the company to rectify the breach if it can be put right , within a reasonable time , else it would be termed as breach on their part.
You can also ask for compensation for their lack of service.
Kindly click below for an example of the letter. You have to amend the letter accordingly.
Yes, if the full agreed services were not provided
Could you please confirm if you have provided them your compliance documents?
Compliance docs -your ID and residence proof.
Any reasons why?
That might be causing the delay in setting up your account.
Kindly re-supply your compliance docs. If they still fail to set up your account within 14 days, then proceed with sending them the letter for terminating the account.
As the delay is from your end in providing the required docs, you can only ask for compensation after you have done what was expected from your end for enabling the service.
Right, for how many months you have been paying them and not getting the services?
What is the term of the service agreement ?
Second offer of free 2 months will put right your loss /payments for months you haven't got what was promised.
So, provide them your documents , and go for this second offer.
You can negotiate that you do not wish to extend it for further 2 months though, however it is entirely up to you and your business needs.
So, that 2 months free is reasonable , and can be accepted.
You need to decide if to accept the offer or not . I can only guide you on the legal aspects.
I did not gt your last reply?
You have to be on your PC for uploading your docs.
However I will not be able to go through your whole agreement.
Just Answer is an information sharing platform in Q/A format.
You need full services, which is not possible on JA.
you can find a solicitor using the Law Society find a solicitor search option here: https://solicitors.lawsociety.org.uk. You can search by town or postcode to find one near you.
If you need further assistance, please let me know.
If you have any follow-up question, please let me know
I can not go through you whole agreement.
I have already given you your options, basis on the input given.
As they can argue that the delay was from your end in supplying the required docs. You should try to settle it amicably and try to negotiate not getting the agreement extended for further 2 months,
Here they are giving you 2 months free , to cover the payment of 2 months that you had made to them. So, if they do not agree to your proposal of not extending it for further 2 months, then you have to accept, it being a fair resolution.
Thank you and all the very best.
My pleasure , thanks again and have a good day.