I am not familiar with a change in the law which covers what you are talking about. I am not familiar with the Tenancy Act 2019 but there is a Tenant Fees Act 2019 https://www.gov.uk/government/collections/tenant-fees-act
Which limits charges which she landlord can charge at the beginning of the tenancy or the end of the tenancy.
You will note, from the link I sent you, there is a bulleted list of charges and everything else is outlawed.
However the list is defective because it doesn’t stop the landlord charging for cleaning if the property is not cleaned to the necessary standard and it doesn’t stop the landlord charging for damage.
If the bulleted list was a definitive list, the tenant would be able to smash the property to pieces and the landlord would not be able to charge. I am of course exaggerating to prove the point.
So it comes down to how clean the property was and whether it did need cleaning or not because if it did, she would be able to deduct that cost.
I am glad to help.
Hopefully, I have answered your query in a way that is simple and easy to understand.
I would be more than happy to clarify anything else for you. In the meantime, thank you once again for using our services.
I am happy to answer any specific points arising from this.
Please be aware that my answer is based strictly upon the information you have given me.
If you still need any points clarifying, I will be happy to reply because the thread does not close. In fact, it remains open indefinitely.
I am always happy to answer any further questions you have on any new thread in which case, please start your question with, “ For FES only”.
That only applies to new threads, not this one. You have me exclusively on this one.