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You need to write to them and make a formal complaint. Do not call or mail them.
They will investigate the matter and report back to you.
If they do not uphold the complaint you can then go to the Energy Ombudsman.
They offer a free, independent service and can examine your complaint for free at:
That should resolve it for you.
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They can make recommendations and the Energy Co's normally comply.
You can sue them for significant damages.
You need to write a letter, set out your losses and request compensation within 30 days or say you will go to Court. This is called a pre-action protocol letter of claim. You should make sure you send this signed delivery and keep a copy. You must give 30 days warning before going to Court.
If they do not compensate you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.