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Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
You need to first of all notify your bank to stop these payments - they can cancel direct debits but you need to contact them. If they do nothing then you need to make a complaint to the bank - I note you are with Ulster Bank so you can submit a complaint to them here: https://digital.ulsterbank.ie/personal/help-and-support/how-to-make-a-complaint/complaint-form.htmlNext, make a complaint to PayPal here : https://www.paypal.com/ie/smarthelp/contact-usAfter that, make a complaint to JustGiving : https://help.justgiving.com/hc/en-us/articles/207003579-How-to-make-a-complaint-to-JustGivingTherefore, you need to speak to Ulster Bank, PayPal and also the recipient (JustGiving) - the above links are all valid and will allow you to make contact with them to demand they stop taking the money and to refund the money to you. If all else fails, you can ask the Ombudsman to step in - the Ombudsman can force the above to refund you and to stop further payments. You can only go to the Ombudsman once you exhaust the complaints though so you need to do those first of all. If the complaints are not upheld the Ombudsman can be reached here :
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.