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Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter.
Ask your parents selected the bank to act as executors, then unless they act illegally there is no obligation on the bank to step down. Professional companies do charge professional fees for probate, these fees come out of the estate not from you personally. The costs would have been explained to the will makers at the time.
However, if the bank are actually willing to step aside, that is good, errors do happen so if they sent the wrong form, simply contact the department dealing with probates at the bank and request they send the correct form.
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