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I am sorry to hear about your situation.
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Do you know the cause of the flood?
Thanks for the further information.
The law imposes an obligation to ensure the property is in a habitable condition. Therefore it appears that the landlord is failing to meet such obligation.
Further given the escape of water it is arguable that the landlord has breached his repairing obligation.
Therefore I suggest you write to the agency highlighting the issues and in the event steps to resolve the issue is not undertaken within 7 days you will file a complaint with the local council.
Please note that the local council can step in to force the landlord to repair such matters.
Hopefully once they receive your letter steps will be taken to ensure that the issue is fixed.
I hope I have clarified the position.
Thank you and stay safe.
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