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Hello. My name is***** am a solicitor here to help you with your question.
Hello there. I understand your frustration, it seems not all COVID Rules are equal. From a legal point of view the Nationwide is not under any obligation to offer you a face to face appointment. I assume this is their revised operational process and they will stick to it.
In terms of changing banks and moving monies, there should be no problem with this. If you hold accounts which require a length of notice before a withdrawal can be made then you would have to give that notice as it will be a contractual term between you. Similarly there may be some other terms which apply to the products you have with your bank. I Don't need to know that but thought you should be aware.
If you are considering a change, and this may be obvious and it is important to you to be able to speak directly with someone, I would check their policy on that before considering a move.
I trust that this has been of some help, do let me know if I can help further.