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thank you. So they are nevertheless claiming that you instructed them in connection with the claim and that you owe them a fee under that instruction?
thank you. The burden of proof is upon the claims company to evidence contract. They would need to principally either show a signed written contract or telephone recording where the terms of the contract were clearly explained to you and you are recorded as agreeing. if they have no evidence of contract, you can submit take a position that you deny any indebtedness to them or any knowledge of their organisation and that you have never entered into any contract or agreement with them nor have had to your knowledge any dealings with that of any kind and that if they have any evidence of contract, you call them to reduce that evidence unequivocally. If they continue to pursue you, you can advise them that you intend to raise a formal complaint and if necessary, escalate the complaint to the financial ombudsman together with a claim for compensation for harassment:
if you have any further unwanted contact other than clarification on their part of the basis of the alleged contract, you can consider proceeding as above, raising a formal complaint and then, if you are not satisfied with their response to your complaint or eight weeks, whichever is the earlier, you can escalate your complaint to the financial ombudsman at the above link