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Have you sent the quote to repair the works to the gardener that did that bad job?
From the circumstances given it appears your rights under the consumers rights act 2015 has been breached. This is because it states services provided must be performed with reasonable care and skill. In view of the works undertaken it appears the service given supplied did not meet the standards expected.
In view of this you have a number of remedies available to you.
The remedies available to you is price reduction which can be up to 100% of the amount paid, repairs until the issue is fixed and you can consider hiring someone else to do the job and then claim the money back from the people that did the defective works.
In view of this I suggest you write to the person and remind them of your rights under the Consumers Rights Act 2015. Inform them that if the garden is not fixed within 14 days you will get someone else to fix the garden and then you will seek to recover the money paid from them. Further notify them you will also report them to the trading standards too.
Assuming they don't respond to you I suggest you report them to Trading standards and also get a quote to fix the matter. Send the quote to them and advise them if payment not made within*****action may commence too.
With regards ***** ***** action I suggest you instruct a local solicitor or return to JA and we can assist you with regards ***** ***** the form and advising you on the court process.
I hope i have clarified the position.
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