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I am sorry to hear what has been happening. I must be candid in saying that the time frame given for a complaint to be resolved is 8 weeks. So, the fact that you have not heard anything from them as yet, albeit that it has been a long wait is not at all unusual.
You must ensure though that the complaint was in written and addressed to the complaints handling department. It should not be sent to the general customer services team. Also, any follow up being done by you with respect to the complaint should be done in writing. This is to ensure that you have a written record of the complaint and the way it was dealt with by the energy company. If after 8 weeks there is no response you would ask the energy company for what is called a letter of deadlock. This means the complaint was not resolved. With this letter you would be able to escalate your complaint to the Ombudsman to investigate. You would include in your complaint to the Ombudsman all communication had with the energy company and their response to you.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.