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Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter.Sorry to hear of the long delay.
You are one of many being taken advantage of by these travel companies.
You should have received a full refund months ago.
Therefore, to move this forward, you need to send them an official “letter before claim” letter. This letter sets out in detail you claim against them, the amount and will give them a date to refund by, or legal recovery action will commence against them at court. You would then start a money claim against them at court. That can be done on line.
The link here will take you to the money claim online.
I will attach a template letter you can send them.
The template letter is here.
I would send it to either the accounts or legal department, or in fact send it to both.
Hello, I am just following up on your enquiry to see if I can assist further. Thank you for using Just Answer and for allowing me to assist you with your legal enquiry. Please do not hesitate to come back to me for further advice on this or any other legal matter. It will be my pleasure to be able to assist you again.
Thank you for using Just Answer and for allowing me to assist you with your legal enquiry. I am pleased I was able to be of assistance. Please do not hesitate to come back to me for further advice on this or any other legal matter. It will be my pleasure to be able to assist you again.