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Good evening, welcome to just answer. I am a solicitor and I have been asked to review your question for you. Essentially, Zero-rated means that the goods are still VAT-taxable but the rate of VAT to be charged to customers is 0%. The touring caravan seller therefore would still have to record the zero rated sale in their VAT accounts and report them on the VAT Return. Now if your seller actually charged the standard vat of 20% or any other sun above 0% it would amount to misrepresentation and the customer can request an immediate refund. If the seller is disingenuous and was doing this for financial gain it is very likely in their books they would still record sale at zero rated and the 20 % is pocketed. Where a customer will have difficulty is if the invoice just states including vat and not state what rate, they could maintain that it’s the zero rate. Any clarification please do not hesitate to send your follow up question, always glad to clarify. All the best.