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Good evening, welcome to just answer. I am a solicitor and I have reviewed your question for you. You must check the terms and conditions of the site for their complaints procedure and send a written complaint. Calls will be difficult to evidence. If they do not deal with your written complaint you should then send your letter before action specifying the money you won and are entitled to withdraw and warn that it should be paid to you within 14 days. If no joy you can then file your claim in court on moneyclaimsonline website. Any clarification please do not hesitate to send your follow up question, I am glad to guide you further. All the best.
Hi, thank you very much for your last message, You have done more than enough waiting you should file your claim online as suggested in my initial response and you must check on the terms and conditions for their registered address to use on the application,