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Hi, thanks for the question. I’m Chris and I’m a Solicitor in litigation/family matters. I will be happy to assist you and hope to provide a full response as quickly as possible.
This is a question and answer service rather than an instant chat service, and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you as soon as I can.
I’m sorry to hear about the situation you find yourself in its sounds horrific. You’re right to give the company the right of response and rectification before getting a Solicitor involved. You have a duty to do that anyway before going to court (if it needs to go that far).
I was just following up to see if there is anything else I can assist you with today? If so, just let me know. If not, then I am happy to have been able to assist you.
I think that you may have a claim against the company for not doing a reasonable job under the Consumer Rights Act. If their poor job has resulted in damages to you, then there is a potential claim. However, see how the company responds. If it is not sufficient to resolve the matter then I would see legal advice to continue it forward.
I hope the matter gets resolved.
There is very serious concerns here by this company. My view is that they haven’t done it in the way that they clearly should’ve done. it seems that there is liability here for this company. You will need to see what response you get from the letter but if you don’t then I think that there is sufficient here for you to go to a solicitor to set everything out so that they can make a claim on your behalf. I think of the value of the claim is going to be quite substantial in light of the issues that it created.