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Hello, this isCustomerand welcome to JustAnswer. I will be the lawyer working with you today and I will be happy to advise you to the extent possible on this platform. I am sorry to hear about this.
Firstly, you need to check their terms and conditions and find out when you can claim a refund.
If they agreed in writing to provide you with certain support and opportunities and they failed, then you could potentially ask for a refund, subject to the relevant terms and conditions.
Have you contacted them in writing and raised your issue? If you have, what was their response?
I tried calling you twice as you requested the call. The call was getting transferred to your voicemail.
It depends. If the terms in the agreements are deemed to be unfair you then it would make sense to take legal action.
Whilst you are searching for your agreement, please note the following:
You may want to send them a letter before claim where you will set out what has gone wrong here with evidence and where you will request a certain action from them: partial refund, something else etc. please have a look at sample letters before claim here: https://www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim-aSFAC8Q6Jqan
Inform them they you will be taking them to small claims court should they fail to comply with the terms of your letter. You can issue a claim in small claims court here: https://www.gov.uk/make-court-claim-for-money
I trust this helps. Please ask me any follow up questions. I will be happy to help.
Let me know if you need me to cliarufy anything.
My pleasure. Thanks for using our services and feel free to come back in case of any other questions.
And thank you, ***** *****!