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Hi, thanks for the question. I’m Chris and I’m a Solicitor in litigation matters. I will be happy to assist you and hope to provide a full response as quickly as possible.
This is a question and answer service rather than an instant chat service, and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you as soon as I can.
I’m sorry to hear about the situation you find yourself in. How much is the voucher for?
In legal terms she has spent her money on an item. That item has expired but you are giving her a new item (voucher) for that same amount. There is nothing to suggest she should have a refund. What you have offered is fine. I suspect she is not going to go to court for £150 and I’m not sure what she would go to court for anyway seeing as the item she is arguing about still exists (albeit with a different company but for the same thing).
Do you still have the T&Cs from the old website for the voucher? You’re correct to say that the voucher is for beauty treatment generally and that’s what she’ll get. The voucher can last as long as you say it lasts. If you don’t want the hassle give her the £150, but ultimately she is still getting what she paid for when the first voucher was purchased back in March last year.
You don’t have to refund her. The voucher expired, but you are carrying it on for beauty treatments as per your business. She can’t argue section 11 because you are offering the same service: ‘beauty treatment’.
That doesn’t matter too much. The comments above don’t change.
I hope I’ve provided the information you were seeking? If you need more help, please let me know so l can continue to assist you. Otherwise, thank you for using JustAnswer. All the best and hope the matter gets resolved.
That’s great. Good to hear.