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I an sorry to hear about your situation.
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Did you receive any response from the tenant regarding your contents damage?
Thanks for the further information.
It appears you have a nuisance and property damage cause of action against the landlord given the escape of water which damaged your contents.
Your insurer may have details of the third party insurer because your insurer will be seeking to recover their losses too. Further they may have systems in place that tracks the third party insurance.
Therefore contact them to see whether they have the relevant information. Once you have the information please submit your claim to them.
The alternative route will be court action against the landlord. The court action will be the value to replace or repair the damaged items caused to your property.
With regards ***** ***** route I suggest you consider instructing a solicitor commercial solicitor to assist you.
You can find a local solicitor by clicking on the link below
I hope I have clarified the position.
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