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Hi, welcome to JA, I am Readylaw one of legal experts here. My goal is to provide you with the best experience possible and answer any questions which you may have about your current situation. I may not respond immediately, this is because I may need a few minutes to read what you shared above, type and respond to you. Feel free to ask any follow up questions as needed until you are satisfied.
Thanks for your patience and enquiry.
It is fine that you would prefer an online answer here. You may have received an automated prompt regarding a call. I am also unavailable at this time for a call.
With respect to your passport you should be able to apply for a replacement via the Colombian embassy in the UK. Here are their details. You may use translate to have the page translated in Enlgish;
The consulate should be able to assist with making an application for the passport.
With respect to the property purchase, I am unable to say why you have not heard from the estate agent. I cannot comment on this as I would simply be speculating as to the reason for the non response. It is perhaps best to speak to a lawyer who is local there to do a chase for you.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
This is not a matter that is covered by legal aid. This is something you would have to cover via your own personal expense.
Also, the purpose of the site is for me to give you guidance as to the best recourse, remember I am not personally instructed by you and as such would not be able to communicate with a third party on your behalf.
You will find though that speaking to the consulate's office is very easy and you most likely will be able to find a solution to your concern.