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UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 7872
Experience:  English solicitor with over 12 years experience
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I purchased an electric bike 10 days ago for 3100 pounds. It

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Hello I purchased an electric bike 10 days ago for 3100 pounds. It has not been used but is not what i was expecting too heavy and too big. I would like a refund but the shop says no. What i my rights Regards Chrissie
JA: Where are you? It matters because laws vary by location.
Customer: Hi I am in plymouth pl13qw
JA: What steps have you taken so far?
Customer: I spoke to the owner over the phone he said it was too late for a refund i would have had to return it the day after purchase
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: no nothing else i am going to the shop with the bike this morning so if i had a nuggett of information regarding my rights it would be useful

Hello Chrissie,

I am a solicitor and will try and help you today.

Why do you wish to return the bike? Did you see it before you bought it?

Customer: replied 11 days ago.
I did see it . It was only when i took it out of my car that i had a change of heart
Customer: replied 11 days ago.
no thanks just would like to know if i have any rights

Unless the bike is faulty or not as described or you were mis-sold the bike, I am afraid you would not have an automatic right to a refund unless the store is a no quibble refund policy.

The best thing is to try and talk to the store owner and see if there is a compromise somewhere.

May I help further?

Customer: replied 11 days ago.
no thanks ill try and get it resoved by going to the shop

Thank you and good luck.

UKSolicitorJA and other Law Specialists are ready to help you
Customer: replied 11 days ago.
ok response

You are welcome.