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Welcome to Just Answer, I am a solicitor in England and Wales and I will be dealing with your case today.
Kindly note, I am not available for phone calls at the moment, however I can easily assist you via this online chat.
I will go through your question and will get back to you with my answer shortly.
Meanwhile, please ignore any phone call request pop-up, they get generated automatically without any input from the expert, so I have no control over these requests.
Sorry to read about the issues you are having with your leased Van.
You have statutory rights under the Consumers rights act 2015. Consumer Rights Act 2015 implies a term into the contract that goods supplied under sale/lease /financed types of agreements should be of satisfactory quality.
In a Lease agreements, the finance provider owns the car throughout and allows you to use it in return for payment. Ownership of the car doesn’t pass to you but remains with the hiring company.
So, here Leaseplan have to look into the issue and get it resolved for you. You can approach the finance provider regarding the issue, they should mediate with the dealer to get the issue resolved and write to them that monthly payments would suspended till the Van is repaired and you can make full use of it.
If the dealer could not get the parts or have exhausted all attempts to repair the Van , then you have the right to reject the van under the consumer rights act.
Could you please confirm if it is your company that has signed up with the Leaseplan?
Assuming Van is for commercial work of the company?
Then consumer rights act would not be applicable here.
However, you can escalate your complaint to the Financial services ombudsman.
And to ADR (Alternative dispute resolution ) that finance company is a member of.
If you need further assistance, please let me know.
In the meantime, thank you for using Just Answers. Best wishes.
And ADR, if the finance company is a member of.
You can approach court as well, for rejecting the van and getting compensation for the faulty van supplied , however firstly you need to explore all other available options, before approaching the court , as part of pre-action protocol.
The finance company can give you this information or it can be found on their website or marketing brochures.
You are welcome. Have a nice day & stay safe.