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Hello, this is Jim and welcome to JustAnswer. I will be the lawyer working with you today.Sorry to hear of the issue. I will set out my written answer shortly.
You are in a strong position, legally speaking. The Consumer Rights Act 2015 applies - meaning the work must be carried out with reasonable care and skill. And the work must be done on time - 10 weeks is way in excess of the 4 day period they quoted you for. You can either demand a full refund but they would take the materials out - or you could keep it and demand a partial refund. It sounds reasonable to withhold the balance. You should make them an offer to reflect the serious delay and the fact you were without facilities for several weeks. £175 is not nearly enough - how much to pursue them for would in my view depend on what another company says - you could ask another company to ask for their view on what a reasonable sum would be. You can refuse to pay the balance - the company may want to pursue you but you would have a defence. In your defence you could make a counter claim. Or you could pursue them in a county court claim and see for a partial refund. It is difficult to say what you should do - they have offered £175 off but you could simply refuse this and not pay the balance. Then wait for them to take action. You have the wet room now - it would be worth speaking to the company and trying to reach a mutually agreeable settlement. You could use a law firm if you prefer or you could do it yourself. If you sued, they may make a counter claim too. I can tell you that you would have a strong case as not only have they breached your consumer rights but they have breached the contract too with taking so long.
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of.
My pleasure, I will be available later this afternoon, thank you
Hi Sandy, thank you. I'd be happy to help when they reply, speak soon. Jim