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Hello. My name is***** am a solicitor here to help you with your question. It may take a little time to consider but it is being dealt with.
Hi. Whether thy can do this depends of the terms of the contract between you and the letting agent. Do you have a copy of anything they gave you when you applied - fee free to send it over and I can check. Unfortunately if they have various clauses about charges then it may be that you have inadvertently agreed to a clause where they can recoup fees.
I was just wanting to check for you. I appreciate you have more important things to do. If you have any other questions, do ask. Good luck!