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INC Law
INC Law, Solicitor-Advocate
Category: Law
Satisfied Customers: 15801
Experience:  LL.B, LPC, LL.M, Pg.Dip, Solicitor-Advocate. UK Practising Certificate issued by SRA., DIFC Courts Registered (Dubai)
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I purchased a kitchen from the kitchen depot on 16th jan

This answer was rated:

Hi I purchased a kitchen from the kitchen depot on 16th jan 2016. I noticed the white doors where turning yellow I tried to contact them on numerous occasions but they were closed due to the pandemic, when I eventually got them they said my guarantee had ran out on January I think they are being unreasonable as it’s not my fault they were closed do you think I have a case.
JA: Where are you? It matters because laws vary by location.
Customer: I’m in Glasgow
JA: What steps have you taken so far?
Customer: Only phone calls
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: i don’t think so

Hi,

Thank you for your query. I am a Solicitor-Advocate in the UK and will be assisting you with your question today.

I would suggest that you file a formal complaint with the Kitchen Depot.  If you do not get a satisfactory response to your complaint, you will have to escalate your complaint to the Furniture and Home Improvement Ombudsman.  Further details of how to make a complaint can be found at the following link: - https://www.fhio.org/dispute  They should investigate your complaint.

I hope this answers your question. If you have any further questions, please do not hesitate to ask.

Many thanks

Hi,

What else would you like to know about this.

The alternative to a complaint to the Ombudsman is a claim through the small claims courts.

If you have any further questions, please do not hesitate to ask.

Many thanks,

Customer: replied 7 days ago.
Thanks for your help

Its a pleasure.

Good luck

INC Law and 2 other Law Specialists are ready to help you