Hi, I’m Lea and I will be assisting you with your query today.
I am very sorry to hear about your dilemma, but will do my best to provide you with advice and guidance on what to do next. The first thing you have to do before you can apply to court is to try mediation - or at the very least a MIAM (first mediation session) as there is a legal requirement for you to do this prior to applying to court. If mediation takes place and is successful, all good, if not, or if the mother refuses to engage, then the mediator will sign your C100 application form and you will be able to apply to court.
Now there is an additional step as you are a grandparent and therefore do not have automatic rights to make an application to court, and you need permission from the court to apply. Section 5 of the C100 form asks you if you require permission, so you will need to fill that in and the relevant other sections explaining why you want permission.
The C100 costs £215, or if you are on a low income/benefits you may be eligible for fee remission. I have linked to where to find a mediator, and the forms, below.
It is highly unlikely, unless there are safeguarding issues, that the court will order supervised contact. You appear to have had a very good relationship with your granddaughter since birth and the court will want to encourage that in the best interests of the child. At 10 years of age, her wishes and feelings will be sought via a CAFCASS officer (social worker) and whilst not determinative, the court will certainly be interested to know that she wants to see you and this will be a positive to the decision making.
Find a mediator here: www.familymediationcouncil.org.uk
C100 form: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/946762/c100-eng.pdf
EX160 form: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/952045/ex160-eng.pdf
E160A Notes: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/958038/ex160a-eng.pdf
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