Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about the issues you have experienced in your situation.
When a consumer enters into a contract for services, the Consumer Rights Act 2015 says that such services must be:
- Finished within a reasonable time (unless a specific time frame has been agreed)
In addition, any information exchanged in communications between the parties, whether written or verbal, is binding if the consumer relies on it to proceed with the services in question. If there are problems and the trader cannot satisfy the above criteria, which are legally expected of them, the consumer will have certain rights
In the case of delays, for example if the work has substantially gone over the agreed schedule or not been performed within a reasonable time, the consumer can ask for a price reduction to cover any financial losses or inconvenience caused as a result. If the work is incomplete and the trader refuses to work to the agreed schedule, or complete it, it is possible to get someone else to finish the work and charge the original trader for these additional costs. The easiest however is to simply get a refund now and get someone else to do the work, without the need to pursue the original company.