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UKSolicitorJA
UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 7964
Experience:  English solicitor with over 12 years experience
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I have an issue with a crypto company based on london, i

Customer Question

hello i have an issue with a crypto company based on london, i need a lawyer to get my money back ($6650)
JA: Has anything been filed or reported?
Customer: i filed complain to action fraud
JA: Because consumer protection law varies from place to place, can you tell me where this is?
Customer: London
JA: Is there anything else the Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: nothing..
Submitted: 11 days ago.
Category: Law
Expert:  UKSolicitorJA replied 11 days ago.

Hello,

I am a solicitor.

Is this company regulated by the FCA?

Customer: replied 11 days ago.
the company is CEX. IO is regulated FCA
Expert:  UKSolicitorJA replied 11 days ago.

Thank you.

Please raise a formal complaint with the company:***@******.***

If your complaint is still not resolved, you may complain further to the Financial Ombudsman Service. You may also file proceedings against the company in the small claims court if they refuse to refund your money, you may file a claim online at www.moneyclaim.gov.uk

May I help further?

Customer: replied 11 days ago.
It’s been two month that they are keeping my money. They don’t answer my email, never pick up the the phone. This situation is not admissible. What do you suggest ?
Thank you
Expert:  UKSolicitorJA replied 11 days ago.

You may file proceedings in the small claims court in that case. You do not need to engage a solicitor to do so.

Customer: replied 11 days ago.
Ok thank you very much
Expert:  UKSolicitorJA replied 11 days ago.

You are welcome.