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I am a solicitor.
Is this company regulated by the FCA?
Please raise a formal complaint with the company:***@******.***
If your complaint is still not resolved, you may complain further to the Financial Ombudsman Service. You may also file proceedings against the company in the small claims court if they refuse to refund your money, you may file a claim online at www.moneyclaim.gov.uk
May I help further?
You may file proceedings in the small claims court in that case. You do not need to engage a solicitor to do so.
You are welcome.