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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
How was it bespoke? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you today. Thanks
So you gave them specific measurements which they used to build it?
Ok thanks. Unfortunately, by law, you have no right to cancel a bespoke order and once you have placed it you are legally bund to proceed with it. I appreciate it was an impulse buy but that does not give you any rights to cancel it as you would have become bound by it once you confirmed it. You can only cancel it, or ask for a refund, if what they supply you with is not as described, of satisfactory quality or fit for purpose. Obviously, you need to receive it first before you can determine if that is the case.
If you do not want to proceed you could indeed be liable for some costs or potentially lose any deposit you have paid. They can use that to cover the cost of materials which they cannot reuse elsewhere, or for the loss of business from your cancellation. Any surplus should be returned to you.
I appreciate this may not be the answer you were hoping for but it is the legal position and all I can tell you is what the law says. I do hope that it at least explains where you stand and I will be happy to clarify anything for you in relation to it. For now, thank you for using our service.
you can ask for proof of that but they could have ordered material stec. Also there is the loss of business for an order which you couldniot have cancelled in the first place