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Hello, would you have a copy of your employment contract available?
Provided what you have said above is in accordance with the contractual agreement which you have signed then you should be getting paid the hours you work. We would need to see the contract to confirm however. I realise you have spoken to your employer however it is advisable to put your request to them in writing via email as at least this way you have a copy of their formal reponse. I hope this helps.
I hope this helps, would you mind leaving me a review when you receive an email as it really helps my ratings?