Ask a Law Question, Get an Answer ASAP!
Welcome to Just Answer, I am a solicitor in England and Wales and I will be dealing with your case today.
Kindly note, I am not available for phone calls at the moment, however I can easily assist you via this online chat.
I will go through your question and will get back to you with my answer shortly.
Meanwhile, please ignore any phone call request pop-up, they get generated automatically without any input from the expert, so I have no control over these requests.
You have statutory rights under the consumer rights act 2015.
The Act states the services provided to consumer must be “of a satisfactory quality”, “fit for purpose” “as described”. delivered within agreed timeframe or reasonable time if no time frame for delivery is agreed.
If the courier company has damaged your parcel, then the courier company has to pay you for your damages.
You need to get back to parcel hero with the proof of damaged delivered goods, and make a formal complaint via their internal complaint procedure.
If they fail to resolve the issue, then you can recover your loss via a small claims court.
Make a formal complaint with parcel hero and ask for the refund of the cost of the TV
If they fail to do so, you can proceed with small claims proceedings.
you need to send a letter before claim to ask for full refund, within 14 days
If they refuses to pay, then proceed with online money claim using the below web link-
You are welcome.
Thank you for using Just Answers. Best wishes.