Under the Consumer Rights Act, consumers who enter into a contract for goods and services can expect these to be supplied with reasonable care and skill.
it applies to all traders, including builders, decorators and electricians, including all materials, They should be of satisfactory quality, as described and fit for purpose and in agreed time frame.
If there are problems with the work carried out by the trader, and things failed to resolve amicably ask for the trader or company's complaints procedure.
If you are not satisfied with the company complaint resolution, then you can escalate this to the Consumer Ombudsman. The Consumer Ombudsman deals with complaints about home maintenance and improvement.
You can get in touch with the ombudsman dispute resolution service online by clicking following web link-
You can also report such trader to the office of local trading standards, they can impose fines on the such traders and their license can get cancelled as well.
If none of this works, it may be time to seek a resolution through legal action.
You can recover the cost by starting a small claim court proceedings, if the money involved is under £10k
you can start your court claim online using the below link-