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I am sorry to hear about it. Have you sent a letter before claim yet?
Ok, thank you. What's the value of your claim?
If they still refuse following your letter before claim consider issuing a claim in a small claims court. You can do it online here: Make a money claim online - GOV.UK (www.gov.uk)
I hope it helps. Let me know if you have any follow up questions. I am happy to help.