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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Is this charge currently in place or are you wanting to do this?
OK I understand and thank you for providing this information. Please do not worry and leave it with me for now; I will get back to you with my answer as soon as I can which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience, I am pleased to be able to continue assisting with your query now. Whilst you can charge guests for smoking on the premises, you need to be careful to ensure that this is not a disproportionate charge that you will simply make a profit from, rather that it is used for genuine cleaning costs to deal with the smoking that has taken place. Therefore, any charges you have to pay to get the room cleaned, to remove odours, etc you can charge to the customer as part of this ‘penalty’. What you should avoid is to add extra charges on top of that which are not going to be used for anything specific and you keeping them as a profit – that is what can make this a penalty clause which is unenforceable in law.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Hello, thank you for your further queries, I will be happy to answer these. You should gave is part of the terms ad conditions and back it up with prominent notices on site, such as in the rooms
You are welcome