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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Why has the dealer asked you to return the car on this specific date?
Thank you very much for clarifying. First of all, I am sorry to hear about the issues you have experienced in your situation.
The key is that you contact them to officially communicate your decision to reject it in he initial 30 days after purchase. The handover itself can happen outside of that period, but it is the notification of your decision to reject that must be given to them in the first 30 days. You have already done so and it has been accepted by them so even if the return takes place on or after the 30 days, it will not affect your legal rights under the Consumer Rights Act 2015.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
You can rely on Clause 20(15) of the Consumer Rights Act 2015 which states:
A refund under this section must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.
If they do not issue a refund within these 14 days you can take things further and eventually make a claim in court to recover the money, should it be required