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Thank you for your patience and I am sorry to hear about this. It seems to me that you have to make a formal complaint. Send them a letter and state all facts which have happened to date. Let them know that you requested a detailed breakdown and haven’t received it to date.
If they ignore you please consider making a complaint to their regulator Ofgem. You can do it here: Complain about your gas or electricity bill or supplier | Ofgem
I hope this helps. Let me know if you need anything else or have any follow up questions. I am happy to help.
Pleasure. Keep me updated and come back with anything else. All the best.