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Thank you for your enquiry. My name is ***** ***** I am a Solicitor. Whilst I understand that you have contacted the ombudsman and they haven’t responded, unless you are prepared to fund a private legal action they really are the most cost effective way to make a complaint of this type. You should chase up the ombudsman by contacting them at https://www.financial-ombudsman.org.uk
If you are still struggling to get a response it may be best that you contact a local Solicitor who may send a letter to the financial advisor in an attempt to resolve the issue without litigation.
No trouble at all I hope you manage to get this resolved. Daniel