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I am sorry to hear about this. You need to issue a formal letter before action to the company involved. You should refer to the Consumer Rights Act 2015 and set out all things which have gone wrong here. You may include your proposal to return the goods as set out above. Give them 14-21 days to respond and state that you will be issuing a claim in small claims court should they ignore it. Have a look at a free sample of such a letter here: https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/Problems-with-goods---letter-before-court-action/
If they fail to respond consider issuing a claim in a small claims court. You can do it here: https://www.gov.uk/make-court-claim-for-money
I hope this helps. Feel free to ask me any follow up questions. I am happy to help.
You could do that but then there is a risk you may be compromising your position with PayPal. If you close it state to PayPal that you are reserving your rights for now to reopen the dispute should you need to and yuou are closing it for now to commence legal action.
Let me know go it goes.
*How it goes...