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Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter.
It is a difficult situation when it comes to shops etc. Currently the rules say yes masks must still be worn.
There are exemption to this for some people as you will see, however, as shops are private property they can refuse entry if you are not shielded. This is not discrimination as many think it is. A shop does not have to allow entry to anyone at any time, it is their choice to do so. The Shops can refuse entry to protect their own employees and other customers.
Can I assist or clarify anything further?
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Your very welcome